​Positive Posture offers owners a 3-Year Limited Warranty WITH ON-SITE SERVICE. In our experience Positive Posture offers great service coverage everywhere in the USA and in Canada to homes located in or near cities.

Full manufacturer limited warranty details (legal language, limitations, etc.) can be found on the manufacturer’s website.

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Warranty Exclusions

• Shipping: Damages incurred due to shipping and handling, dropped product not by store's delivery crew​

• Improper Setup or Installation: If the massage chair does not work properly due to mis-setup or installation has been done by a person other than store's delivery & set-up crew

• Unauthorized Repairs: Repairs done by anyone other than authorized technician by manufacturer

• Alterations: Modifications or altered conditions of the original product

• Misuse, Abuse or Neglect: Malfunctions or damages due to improper use or abuse as well as unreasonable use or maintenance including failure to follow operating instructions.

• Improper use of Electrical/Power Supplies: Improper use of electrical/power supplies, electrical disturbances and power surges.

• Accidents: Warranty shall not apply if the product has been damaged physically, whether intentionally or due to accident or neglect: including stains, fluids, mold, water damage, animal damage, cuts, burns, or is otherwise unsanitary, damaged, or soiled.

• Environmental Damage: Any environmental conditions (examples: fire, floods, rust, corrosion, sand, dirt, windstorms, hail, earthquakes, and/or tornadoes) or any other exposure to weather conditions.

• Theft or Vandalism

• Natural Wear -Foam Softness: Softening/hardening of foams and filling composites in pillows and pads.

• Natural Wear -Attachment Points: Failures or attached points in stitching, Velcro, and zippers do not constitute a defect for warranty. 

• Natural Wear -Leather/Fabric: Normal fading, wear, pilling of covering materials do not constitute a defect under this warranty as those items naturally change with use.  Tears in any fabric or leather coverings due to abuse also do not constitute as a defect under warranty.

• Natural patterns and grains and variations in leather do not constitute as a defect under warranty, as no two pieces of fabric are identical. 

• Purchases from Unauthorized Dealers

• Transfer to subsequent owner

• Commercial Use: Products used in commercial or corporate settings​

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This warranty is from the manufacturer so you can call them directly if you ever need service. A qualified technician would be sent to your home to provide service.

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Damaged Items During Delivery

We package and wrap all of our products well and have excellent delivery teams and work with the best delivery partners so your items arrive at your home snug, safe, and secure. However, please take a moment at the time of delivery to thoroughly inspect all items. You may refuse to accept any broken or damaged items by informing the delivery crew and making a notation on the delivery receipt. Items that are refused due to damage will be replaced or repaired as soon as possible. Other refusals will be covered by our Return Policy.

 

After Delivery

If you find any damaged or broken items after your delivery crew leaves, immediately report any product defects or damages by emailing us at abcfurniturehi8@gmail.com  or calling the store in which you made your original purchase within five (5) days of your delivery.
 

Nonrefundable Fees

Delivery, shipping, and return charges are nonrefundable.