
Store Policy
RETURN, EXCHANGE, CANCELLATION AND REFUND POLICY
EXCHANGES, CANCELLATIONS AND REFUNDS
ALL EXCHANGES AND CANCELLATIONS ARE SUBJECT TO SELLER APPROVAL.
ORDERS MAY BE CANCELLED WITH FULL REFUND WITHIN 3 DAYS AFTER THE INVOICE DATE if the item was not delivered or picked up, not an “as is” item, and was not a specially assembled item.
RETURNS OR ORDERS CANCELLED AFTER DELIVERY OR PICK-UP is subject to a 50% cancellation fee, non-refundable delivery charge, and any additional damage fee on the item(s). NO CANCELLATION OR REFUND of any items after 7 days of delivery or pick-up.
CHECK REFUND: If you have paid CASH or CHECK, allow up to 7 business days for a mailed CHECK REFUND. Customer may also pick-up the refund check in person. NO CASH REFUND.
CREDIT CARD REFUND: Allow up to 5 business days to confirm with your credit card company credit has been processed.
OVERDUE INVOICE: A finance charge of 1.5% per month (18% per annum) and a reasonable collection cost and attorney’s fees will be added in the event any balance amount becomes overdue.
FOR ISLAND COMFORT & HEALTH'S WARRANTY INFORMATION PLEASE SEE OUR WARRANTY PAGE